Front-desk scheduling and routing for healthcare operators.
Answer patient calls, route to the right department, and schedule appointments — with clear limits: Dynaris is not HIPAA-certified and must not handle PHI without a dedicated agreement.
The problem
Front desks lose patients when
5+
hours/week lost to manual sales tasks per rep
Phones ring through to voicemail during peak hours.
After-hours callers cannot reach scheduling at all.
Staff repeat the same intake questions on every call.
Referral and billing lines get mixed in one queue.
How it works
Healthcare front desk with Dynaris
Route by intent
IVR separates scheduling, billing, and general inquiries — no PHI in scripts unless your compliance team approves.
Schedule appointments
AI or workflows book to your calendar for routine scheduling requests within your compliance policy.
Escalate when needed
Clinical or urgent calls transfer to staff with conversation context.
See if Dynaris fits your front desk
Book a demo to map scheduling and routing — we will be direct about HIPAA limits.
Frequently asked questions
For detailed requirements or security review, contact the Dynaris team.
Book a demo