IVR (Call Menu)
Call menus and routing rules your team can actually tune.
Build IVR menus that direct callers to the right queue, workflow, or AI handler — with analytics on every path.
Capabilities
IVR features
Smart routing
Configurable IVR with observability into menu choices and outcomes.
Multi-level menus
Nested options for departments, locations, and intent.
Business hours
Different paths for open, closed, and holiday schedules.
Overflow routing
Send excess volume to AI or alternate queues.
Analytics
See which menu paths convert and which cause drop-off.
AI + human paths
Mix autonomous handling with live agent queues.
Fast updates
Change menus without vendor tickets or long lead times.
How it works
Design your IVR
Map caller intent, build menus, and measure path performance.
Map intents
List why callers reach you and desired outcomes.
Build menus
Create paths for sales, support, billing, and emergencies.
Optimize
Use analytics to shorten paths and reduce abandonment.
See IVR (Call Menu) in action
Configurable IVR with observability into menu choices and outcomes.
Frequently asked questions
For detailed requirements or security review, contact the Dynaris team.
Book a demo