Call Analytics
See what happens on every call path.
Volume, duration, routing outcomes, and conversion trends — so operators improve IVR and handling with data, not guesswork.
Capabilities
Analytics capabilities
Insights
Reporting across inbound, outbound, IVR paths, and queues.
Volume trends
Track inbound and outbound volume over time.
IVR path analysis
See which menu choices convert or abandon.
Queue performance
Wait times, answer rates, and overflow.
Outcome tracking
Meetings booked, qualified leads, and transfers.
Recordings linked
Jump from metrics to specific conversations.
Export and sharing
Share reports with ops and leadership.
How it works
Use call analytics
Monitor dashboards, drill into paths, and refine routing weekly.
Baseline metrics
Establish volume and conversion benchmarks.
Find drop-offs
Identify IVR paths and queues losing callers.
Iterate
Adjust menus and handling, then remeasure.
See Call Analytics in action
Reporting across inbound, outbound, IVR paths, and queues.
Frequently asked questions
For detailed requirements or security review, contact the Dynaris team.
Book a demo