AI Agent Assist
Help human agents move faster with AI assist.
Suggestions during live calls and structured post-call review — aligned with Dynaris copilot and IVR review assist capabilities.
Capabilities
Agent assist features
Assist
Real-time and post-call AI support for operators.
Live suggestions
Prompts based on call context and playbook.
Post-call summaries
Structured recap for CRM and handoffs.
IVR review assist
AI highlights routing improvements from patterns.
Knowledge surfacing
Pull relevant answers during conversations.
QA flags
Mark moments that need supervisor review.
Training loops
Feed insights back into scripts and routing.
How it works
Roll out agent assist
Enable assist per queue, train on summaries, and refine playbooks.
Enable queues
Choose which teams receive assist features.
Align playbooks
Connect assist to your talk tracks and policies.
Review weekly
Use assist output to coach and improve.
See AI Agent Assist in action
Real-time and post-call AI support for operators.
Frequently asked questions
For detailed requirements or security review, contact the Dynaris team.
Book a demoRelated