AI Coaching
Coach from recordings and transcripts, not random call samples.
QA workflows powered by searchable transcripts and AI highlights — so managers focus coaching time where it matters.
Capabilities
Coaching capabilities
QA
Coaching workflows built on recordings, transcripts, and call outcomes.
Transcript search
Find calls by keyword, outcome, or agent.
Scorecards
Structured QA criteria applied consistently.
AI highlights
Surface moments worth reviewing faster.
Feedback loops
Attach coaching notes to specific calls.
Trend reporting
Track improvement by agent and team.
Playbook updates
Turn patterns into script and routing changes.
How it works
Build a coaching program
Define scorecards, review flagged calls, and track improvement over time.
Define QA criteria
Set what good sounds like for your team.
Review flagged calls
Use AI highlights to prioritize coaching.
Measure lift
Track scores and outcomes month over month.
See AI Coaching in action
Coaching workflows built on recordings, transcripts, and call outcomes.
Frequently asked questions
For detailed requirements or security review, contact the Dynaris team.
Book a demo