Your AI Front Desk for Retail

Stores and omnichannel brands stay responsive when the floor is busy: every channel gets answered, qualified, and escalated the way you define.

2-minute setup

The problem

Why Retail Teams Get Overwhelmed at the Front Door

5+

hours/week lost to manual sales tasks per rep

1

Phone rings while associates are stocking, at register, or curbside

2

Web chat and Instagram DMs go unanswered after HQ hours

3

BOGO, loyalty, and return policies generate repetitive questions

4

BOPIS and ship-from-store handoffs need confirmation calls nobody has time for

5

Regional managers hear about CX gaps only after reviews go negative

How it works

How Retail Teams Use Dynaris

Unify voice, chat, and email

One AI front desk layer picks up calls, widget chats, and inbox threads using the tone and policy versions you approve.

Answer product and policy questions instantly

Sync FAQs, inventory flags, and promo windows so customers hear accurate availability without waiting for a callback.

Hand off gracefully to staff

VIP issues, complaints, and high-basket orders route with transcripts so managers jump in without re-asking the story.

Dynaris vs Receptionist vs Answer Service vs DIY

Feature
Dynaris
Receptionist
Answer Service
DIY
Coverage
24/7 voice, email, chat
Business hours only
Extended hours, scripts
Your schedule only
Missed calls
0% (all answered)
60-80% to voicemail
20-40% to hold or voicemail
Depends on you
Email/chat response
Under 2 minutes
Not included (voice only)
Not included or extra cost
Hours to days, when you have time
Follow-up consistency
100% automated sequences
Manual, often dropped
Takes messages only
Depends on memory
Cost model
Flat subscription
Salary + benefits
Per-call or monthly fee
Your time
Setup time
Live same day
Weeks to hire and train
Contract and onboarding
None (you do it)
Lead qualification
AI qualifies, books, follows up
Takes messages, you qualify
Message-taking only
You do everything
Scale with volume
Same cost, handles spikes
Need backup or overtime
Cost spikes with calls
You bottleneck
Calendar integration
Direct booking to your calendar
Manual scheduling
Takes message, you call back
Back-and-forth emails
CRM sync
Automatic contact and activity sync
Manual data entry
Not included
When you remember
Holiday/weekend
Full coverage, no extra fee
Uncovered or overtime
Premium rates
Uncovered

Keep Shelves Stocked and Lines Short

Show shoppers you respond on every channel. Book a walkthrough tailored to your fleet.

Frequently asked questions

For detailed requirements or security review, contact the Dynaris team.

Contact Us

Yes. You set hours, languages, escalation paths, and which locations share workflows so messaging stays compliant with how each store runs.