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Support Automation That Escalates, Not Frustrates

Dynaris handles common support requests instantly, escalates complex issues to the right team member, and follows up to ensure every ticket gets resolved.

2-minute setup

The problem

The Support Team Bottleneck

5+

hours/week lost to manual sales tasks per rep

1

60-70% of support tickets are repetitive questions with known answers

2

First response time directly impacts customer satisfaction and retention

3

Complex issues get lost in the queue behind simple password resets

4

No system to automatically route issues to the right specialist

5

Follow-up on open tickets requires manual tracking and reminders

How it works

How Support Teams Use Dynaris

Connect your support channels

Email, Slack, and more. Dynaris monitors every channel where customers reach out.

Upload your knowledge base

Dynaris vectorizes your docs, FAQs, and past tickets into searchable knowledge for instant, accurate responses.

Auto-respond to common questions

Known issues get instant, accurate responses. The customer gets help in seconds instead of hours.

Escalate complex issues with context

Issues Dynaris cannot resolve are routed to the right team member with full conversation history and suggested next steps.

Before vs After Dynaris

Feature
Dynaris
Others
First response time
Under 2 minutes
4-24 hours
Repetitive ticket handling
Automatic
Manual, every time
Escalation routing
AI-powered with context
Manual assignment
Follow-up on open tickets
Automatic
Manual reminders
After-hours support
24/7
Business hours only

Resolve Support Tickets Faster

Instant responses for common questions. Smart escalation for complex ones. Start free.

Frequently Asked Questions

Quick answers to common questions. Need more? Reach out to our team.

Contact Us

Dynaris responds based on your knowledge base and past ticket resolutions. For anything it is not confident about, it escalates to your team instead of guessing.